Return & Refund Policy
Organic Store, we want our customers to have a smooth and satisfactory shopping experience. Since we sell food and grocery products, returns and refunds may be subject to product type, food-safety requirements, and applicable laws.
1. Return Eligibility
We may accept a return, replacement, or refund in situations such as:
- Wrong product delivered
- Product received damaged
- Product received in an unusable condition
- Product missing from the order
- Product significantly different from the product ordered
For damaged, incorrect, or missing products, please contact us within 24–48 hours of delivery.
2. Food & Grocery Products
For hygiene, safety, and quality reasons, opened or used food and grocery products may generally not be eligible for return.
If a product is damaged, defective, incorrect, expired, or otherwise qualifies for a replacement/refund, please contact us immediately after delivery.
3. How to Request a Return or Refund
To request a return, replacement, or refund, contact us at:
Email: menkanarang98@gmail.com
Phone: 8708690062
Please provide:
- Order number
- Customer name
- Product name
- Reason for the request
- Photos/videos of the product and packaging, if applicable
Our team will review your request and let you know whether it qualifies for a return, replacement, or refund.
4. Damaged Products
If your product arrives damaged, please take clear photographs of:
- The product
- The packaging
- Shipping label
- Any visible damage
Send these details to us as soon as possible after delivery.
5. Wrong Product
If you receive a product different from the one ordered, contact us within 24–48 hours of delivery.
After verification, we may arrange a replacement or refund, as applicable.
6. Missing Products
If any item is missing from your order, contact us with your order number and details of the missing product.
We will review the order and assist you accordingly.
7. Refunds
If your refund request is approved, the refund will be processed through the applicable payment method or another suitable method.
The time required for the refund to appear in your account may depend on your bank or payment provider.
8. Replacement
Where appropriate, we may offer a replacement instead of a refund.
Replacement availability may depend on product availability.
9. Order Cancellation
Cancellation requests should be made as soon as possible after placing an order.
Once an order has been processed or shipped, cancellation may not be possible.
10. Non-Returnable Items
Unless otherwise required by applicable law, certain products may not be eligible for return, including:
- Opened food products
- Used grocery products
- Products damaged after delivery due to improper handling
- Products returned without prior approval
11. Refund Not Approved
A refund or return request may be declined if the product does not meet the eligibility requirements mentioned in this policy or if sufficient information cannot be provided to verify the issue.
12. Contact Us
If you have questions about our Return & Refund Policy, please contact us:
Organic Store
Email: Menkanarang98@gmail.com
Phone: 8708690062
Address: [Your Business Address]